Delivery & Returns

Delivery

Prime Shift Move panels are held and dispatched from our stock in England. Each panel is inspected before it is made available for dispatch.

Available delivery options, estimated delivery times and charges will be shown at checkout. Tracking details will be sent when your order has been dispatched.

Where an order contains products fulfilled separately, items may arrive in more than one parcel.

Please check that your delivery details are correct before placing your order. Contact us as soon as possible if you notice an error.

Cancelling an online order

You may cancel an eligible online order without giving a reason within 14 days of receiving it.

To cancel, contact us through our Contact Us page and include your name, order number and the item you wish to return.

After notifying us, you must return the item within 14 days. We will provide the correct return instructions and return address. Please do not send an item back before contacting us.

Returning an unwanted item

Please take reasonable care of the product while it is in your possession. You may inspect it as you would in a shop, but we may reduce the refund if the product has been handled beyond what is reasonably necessary and its value has been reduced.

Where reasonably possible, please return the product with its original packaging, accessories, cables, manuals and any promotional items supplied with it.

Unless the item is faulty, damaged, incorrectly supplied or we agree otherwise, you are responsible for the direct cost of returning it. We recommend using a tracked and insured service for higher-value products.

Skincare and hygiene-sensitive products

Sealed skincare and personal-care products may be returned under the standard cancellation rules. For health protection and hygiene reasons, we may be unable to accept a return once a sealed product has been opened, unless it is faulty, damaged or incorrectly supplied.

Refunds

Approved refunds will be made to the original payment method.

Where the cancellation right applies, we will refund the product price and the cost of our least expensive standard delivery option. Additional costs paid for express or premium delivery are not refundable beyond the standard delivery amount.

We may wait until the goods have been returned, or until you provide evidence that they have been sent back, before processing the refund. Refunds will be processed within 14 days of that point.

Faulty, damaged or incorrect items

Please contact us promptly if your order arrives faulty, damaged or incorrect, including photographs where possible.

Goods must be of satisfactory quality, fit for purpose and as described. Eligible faulty goods may be rejected for a full refund within 30 days of delivery. Depending on the circumstances and the time that has passed, you may alternatively be entitled to a repair, replacement, price reduction or refund.

These terms do not affect your statutory rights.